Shipping policy
1. General Information
At IronShield Miniatures, we strive to provide you with the best shipping experience possible. This policy outlines our shipping process, delivery times, and related information.
2. Shipping Methods
- Carrier: All orders are shipped via Spring GDS.
3. Processing Time
- Order Processing: Orders are typically processed within a few days. However, please allow up to 2 weeks for order processing and shipping.
- Notification: You will receive a confirmation email with tracking information once your order has been shipped.
4. Delivery Time
- Standard Delivery: While we aim to deliver your order within a few days, please note that delivery times can vary depending on your location and the efficiency of Poczta Polska.
- Maximum Delivery Time: Please allow up to 5-10 business days from the date of your order for delivery.
5. Shipping Charges
- Rates: Shipping rates are calculated at checkout based on your location and the size of your order.
6. Tracking
- Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
7. International Shipping
- Availability: We ship to all countries in Europe and the Americas.
- Delivery Times: Delivery times for international orders may vary depending on the destination country. Please allow extra time for customs processing and international shipping logistics.
8. Delays and Issues
- Unexpected Delays: While we strive to meet all delivery estimates, please understand that unexpected delays can occur due to factors beyond our control (e.g., postal service disruptions, weather conditions, customs delays).
- Lost or Damaged Items: If your order is delayed, lost, or damaged, please contact us at [insert email address] or via our website chat support.
Thank you for shopping with DIORAO.